Keep up with the latest industry buzz with Comarch Telco Review Blog

Telcos are facing a major challenge: today’s “always on” customers are demanding more, and they want it faster. OTTs such as Amazon are in prime position to meet these demands, but that doesn’t mean that CSPs can’t re-imagine the game and transform into winning digital service providers

Automation, integration and real-time interaction… how CSPs that embrace a true omnichannel strategy can reap the rewards by winning customers on day one and earning their loyalty for the future.

Every contact with a client is an opportunity to make a great impression, so switching focus from the network to the customer could be the difference between winning and losing on the telecoms market.